Refund policy

We want you to feel completely confident when shopping with us. If for any reason you are not satisfied with your purchase, you may request a return or refund within 14 days from the date your order is delivered.

To be eligible for a return, the item must be unused, in the same condition as received, and returned in its original packaging. Proof of purchase is also required to process any request. Items that show signs of use, damage caused by improper handling, or are returned outside the 14-day window may not be accepted.

Once we receive your returned item, it will be inspected. After evaluation, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original payment method within a reasonable timeframe, depending on your bank or payment provider.

Please note that customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. In such cases, we will cover the return costs or provide an appropriate replacement or refund.

If you receive a damaged or incorrect product, please contact our support team as soon as possible so we can resolve the issue quickly and ensure you receive the correct solution.

For any questions or return requests, you can contact us at: dolune.official@hotmail.com